Privacy Policy

Introduction
The Centre for Health Education (CHE) is managing the processing and handling of all the courses on the CHE website. The
CHE team is committed to ensuring the protection of your personal information.

The General Data Protection Regulation (GDPR) has come into effect on 25 May 2018 which intended to strengthen and
unify data protection for all individuals.
In accordance with GDPR guidelines, our aim is to have safeguards in place to protect your privacy and ensure that you
feel confident about the security of your personal data you provide us with.

CHE is also registered with the Information Commissioner’s Office (ICO) which is an independent regulator whose aim is to
uphold information rights in the interest of the public. They deal with issues such as information misuse and breaking of
personal information privacy rights.

This privacy notice is to let you know how we will look after your personal information.
Under Data Protection Laws, we can only process your personal information where we have a justifiable reason for doing so,
such as:
• We are required to do so by law i.e., a legal obligation
• You have entered into a contract with us for a service – for example processing credit card payment
• In the public interest – where this has a clear basis in law
• Vital interests – for example protection of life in a medical emergency
What personal data do we collect?
Personal data is any information that is identifiable as belonging to you.
CHE will request personal data from candidates attending any its courses, for the sole purpose of creating a profile on the
individual person to use for preparation of pre-course and post course documentation.
The personal data held on file can be shared with:
• Awarding bodies (if necessary or relevant)
• Course instructors and teaching/operational faculty
• Administration team
Personal data collected may include any or all of the following:
• Name
• Title
• Date of birth
• Home address
• Contact phone number
• Email address
• GMC/NMC/HCPC Number
• Photo
• Identification document
• Hospital name & address
• Medical degree date
• Professional details (e.g. job title, speciality)
• Teaching credentials (if applying for a teaching position)
• Past exam results (if doing an exam preparation course with us)
Why do we collect data and who receives this data?
We collect data to prepare pre-course and post course documentation. As we are an accredited centre for some courses,
we must report back course results and such information to the awarding body so that candidates of any given course may
receive their certification.
It is often the first time that instructors have seen the details of candidates during a course therefore, a photograph of each
candidate can make it easier for instructors to remember each candidate and that facilitates the marking candidates.

There are often pre-course preparations that you may need to do if you are attending one of our courses and often, a course
manual must be read. We may send you the course manual by post therefore we must ask for your home address when you
are filling in the application form.

As many courses require candidates to be licensed through an official organisation, GMC number or other equivalent licence
registration numbers may be needed to ensure that such a requirement is met.

For the avoidance of fraud, identity checks may be carried out by requesting proof of ID from applicants. This may be in the
form of a copy of their passport (photo page), national ID card or driving licence.
How long will the data be retained?
Data will not be retained for any longer than is required. We adhere to the standards outlined by the Scottish Government
Records Management: NHS Code of Practice (Scotland).
As some courses are valid for 4 years before the certificate holder is required to recertify, for example APLS & PHPLS, personal
information and the course outcome for such courses must be kept by us for at least 4 years. That’s why, we will retain your
records until the time of your recertification arrives. For other courses, we may retain your information for up to 15 years.
Individual Rights Under GDPR
You have a number of rights under the Data Protection Laws in relation to the way we process your personal data, which are
set out below.
1. Right to be Informed – This is provided through the privacy notice on our website.
2. Right of Access – You have the right to access your personal data and supplementary information. We will aim to respond
to any request received from you within one month from your request, although this may be extended in some
circumstances in line with Data Protection Laws. If you wish to obtain access to your file, you must write to us at the
address below. Access to your data will usually be provided free of charge, although in certain circumstances we may
make a small charge where we are entitled to do so under Data Protection Laws.
3. Right to Rectification – The right to ask us to correct your information if you think the information that we hold about you
is wrong or incomplete. We will respond within one month.
4. Right to Erasure – The right to object to our use of your information, or to ask us to delete, remove or stop keeping it if
there is no need for us to keep it. This is known as the ‘right to object’, the ‘right to erasure’ or the ‘right to be forgotten’.
There may however be legal or regulatory reasons why we need to keep or use your information.
5. Right to Restrict processing – We may sometimes be able to restrict the use of your information so that it is only used for
legal claims or to exercise legal rights. In these situations, we would not use or share your information while it is restricted.
6. Right to Data Portability – The right to data portability allows individuals to obtain and reuse their personal data for their
own purposes across different services.
7. Right not to be evaluated on the basis of automated processing – Candidates who attend a CHE will not be evaluated
on the basis of automated processing nor is any decision making automated.

Cookies
We may also collect information from you through the use of cookies. Cookies are small files which are stored on your
computer browser. The cookie law is a piece of privacy legislation that requires websites to get consent from visitors to store
or retrieve any information on a computer, smartphone or tablet for example, you may have a pop-up message informing
you that this site uses cookies in combination with an acceptance/decline box, and it will be your decision whether you wish
to accept or decline the use of the cookie.
Links from our website
Our website may contain links to other websites. If you provide personal/sensitive data to a website to which we are linked
to, we are not responsible for its protection and privacy. This privacy statement only applies to www.clinical-training.co.uk.

Contact us or make a complaint
If you wish to exercise any of the above rights under the Data Protection Laws, please write to:
Centre for Health Education
201 – 211 Wallace Street, First floor
Glasgow
G5 8NT
United Kingdom

CHE is registered with the Information commissioner’s office (ICO) which is an independent regulator whose purpose is to
uphold information rights in the interest of the public. If you feel your data is being mishandled and you would like to make
a complaint to the ICO, please write to the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Booking Terms and Conditions

By booking a course placement at the Centre (the ‘Centre’), Delegates acknowledge and agree to be bound by the terms and conditions in this document.

1. DEFINITIONS
ALS Advanced Life Support
CAS Cardiac Arrest Simulation
CD Course Director: the person authorised by the Centre or Awarding Body to operationally lead a course.
Centre The Centre for Health Education.
Delegate An individual who participates in a course.
e-ALS e-Learning enhanced ALS course
e-ILS e-Learning enhanced ILS course
ILS Immediate Life Support
Short notice Less than 30 days prior to a course.
Standby The act of waiting to be added to a course that is full, in the event that a seat becomes available.
Transfer The act of moving from one course to another.
P&P Postage and packaging.

2. PRE-COURSE ISSUES
2.1. Eligibility
2.1.1. The Delegate is responsible for ensuring that they are eligible to attend a course, both from a course regulations point of view as well as any relevant third-party requirements (e.g. their own employer’s study leave rules etc.). If a Delegate applies for a course when the course regulations deem them ineligible, their booking shall automatically be cancelled and any fees paid shall be forfeit.
2.1.2. If a Delegate has provided information that is later found to be untrue, their booking shall automatically be cancelled and any fees paid shall be forfeit.
2.2. Processing and securing a course placement.
2.2.1. All bookings are tentatively approved after receipt of completed application form and payment.
2.2.2. The Delegate accepts that it may take a variable length of time for their booking payment to clear.
2.2.3. It may come to be that multiple candidates make applications at the same time, exceeding the capacity of the course. If this should happen, the Centre shall take applications on a first-come-first-served basis.
2.2.3.1. Delegates are advised to not proceed with booking travel or accommodation until they receive acknowledgement from the Centre that their application has been fully processed. If the Delegate does book travel or accommodation, and the Centre is subsequently unable to offer them a placement, the Centre can accept no responsibility for loss of funds in relation to the Delegate’s booked travel, accommodation or other expenses incurred by the Delegate.
2.2.4. Commencement of Processing. All bookings are tentatively accepted after application and payment are made. Processing of applications may take between 2 and 5 working days to be completed.  

2.3. Fees and charges.
2.3.1. The Booking Fee shall cover the cost of the course and associated learning materials. Any course manual postage & packaging (P&P), accommodation or subsistence costs are separate from the Booking Fee.
2.3.2. P&P costs vary depending on the destination where the requested item (e.g. course manual) is to be sent.

2.4. Card payments. All online/telephone card payments shall be processed by WorldPay. Card payments may take a variable length of time to reach the Centre (e.g. due to public holidays etc.). Delegates accept that the Centre shall be in no way responsible for failure of WorldPay services for reasons that are out-with the Centre’s control.

2.5. Acceptable methods of payment.
2.5.1. For individual bookings, only online card payments via WorldPay shall be accepted by the Centre. At all times, the Delegate shall be responsible for checking and ensuring that a payment has been successfully made. The Centre shall assume no responsibility for delay or failure of a payment made by a Delegate.
2.5.2. For corporate bookings, the payment method must be discussed with the Centre prior to making payment.

2.6. Receipts. All card payments shall generate an ‘Electronic Receipt’ (issued by WorldPay), e-mailed to the Delegate’s designated e-mail address. Any additional receipts required by the Delegate must be requested in writing (via e-mail will suffice). The Centre shall endeavour to provide any such additional receipt upon request.

2.7. Transfers
2.7.1. Transfers offered by the Centre. At all times, if the Centre is unable to honour a Delegate’s booking for any reason (e.g. loss of faculty resulting in the course having to be cancelled), the Centre reserves the right to either transfer the Delegate to the next course that has spare capacity or offer the Delegate a full refund (less the cost of any materials already issued), at the Centre’s sole discretion. Delegates must respond to any offer of a transfer by the deadline specified in the e-mail offer. Failure to do so shall automatically render the offer null and void and the refund process shall be initiated.

2.8. Standby lists.
There are only two scenarios in which a Delegate may be considered for a course placement on a ‘Standby’ basis.
2.8.1. Individuals who had a confirmed seat but their seat was subsequently cancelled due to unforeseen circumstances (e.g. reduction in a course size due to loss of faculty), if they have completed all their pre-course preparation, may be placed on Standby which means if another course participant withdraws at short notice, their seat may be offered to the standby Delegate to take up at short notice.
2.8.2. A Standby request will be considered for those who have a confirmed seat but have expressed preference for a seat on an earlier course which had no capacity at the time of their original booking.
2.8.2.1. Only those whose original booked course is more than 30 days away are eligible to make Standby requests. No requests shall be considered from those who book a seat with less than 30 days’ notice.
2.8.2.2. Such Standby requests MUST be made in writing (an e-mail will suffice) within 24 hours of booking in order to be a valid request.
2.8.3. There are special rules that apply to all Standby placements:
2.8.3.1. An exact course date must be agreed with the Delegate at the time of the Standby request/offer, in order for the request/offer to be valid.
2.8.3.2. If another course participant withdraws at short notice (from the earlier preferred course), their seat may be offered to the Standby Delegate to take up at short notice. The Standby Delegate must respond to the offer by the deadline specified in the e-mail offer in order to take up the vacant seat. Failure to do so in a timely manner shall render the offer null and void. Standby seats will only be offered to Delegates who have already completed their pre-course learning/preparation requirements by the time a seat becomes vacant/available.
2.8.3.3. It is important to note that an offer of a Standby seat vacancy is not a guaranteed offer. It is subject to the ‘first come, first served’ principle. Such vacant seats are offered to ALL Delegates who are on the Standby list for that particular course and are allocated to whoever responds to the offer first.
2.8.3.4. Once a Standby seat is taken up by a Delegate, their original booking placement is no longer linked to the Delegate’s record (i.e. it is available for others to book). The Delegate’s new seat on the earlier course becomes their fixed placement and the standard cancellation rules shall apply to the timeline for that new earlier course seat/date (e.g. ‘no refunds if cancelled with less than 30 days’ notice prior to this new seat’s course date’).
2.8.3.5. Standby placements are allocated at no additional charge.
 
2.9. Cancellations.
2.9.1. At all times, the Centre reserves the right to cancel or postpone a course or an individual participant’s seat, if it deems it necessary (e.g. loss of faculty resulting in cancelling or reducing the size of a course)
2.9.2. If the Centre should cancel a course or an individual’s seat on a course, it will always notify the Delegate in writing. Delegates shall not assume a course or their seat has been cancelled without first checking with the Centre.
2.9.3. In the event that the Centre should cancel a course or an individual’s seat on a course, the Centre reserves the right to offer the Delegate a transfer or refund at the Centre sole discretion. Exceptionally, the Centre reserves the right to offer alternative means of remuneration or compensation, if a transfer or refund is not possible. If the Centre has not cancelled a course, and the Delegate fails to attend, it will be marked as a ‘no show’ and all fees paid shall be forfeit.

2.10. Refunds.
2.10.1. Booking fees Refunds. Booking fees are non-refundable at all times, except if the Centre is unable to provide the relevant course placement for any reason, in which case the Centre may, at its discretion, decide to offer a refund OR a transfer. If a refund is offered, it will comprise of the booking fee, minus any costs already borne by the Centre, such as materials provided and course registration fee,
2.10.2. Accommodation Refunds. Accommodation fees are non-refundable at all times, except if the Centre is unable to provide accommodation for any reason.

2.11. Course manual issues.
2.11.1. The Centre shall post manuals to the personal address provided by the Delegate on their booking form. Delegates are responsible for notifying the Centre of any address changes prior to the manual being issued.
2.11.2. By booking a course placement, Delegates acknowledge and accept the risks of postal delays or risk of failure of delivery as a result of the postal service or courier service. In doing so, Delegates absolve the Centre of any responsibility for such delay or failure to receive course correspondence or course materials. The Delegate agrees to bear the cost associated with reissuance of such correspondence or materials.
2.11.3. If the Centre receives confirmation of a completed delivery (from the courier service used to deliver the manual), the Centre’s responsibility for issuance of the course manual shall be deemed to have been fulfilled.

2.12. Awarding Body issues. The Delegate acknowledges and accepts the risks of delivery delays or failure of receipt of pre-course learning materials/access as a result of the Awarding Body (e.g. their website may be undergoing maintenance). In doing so, the Delegate absolves the Centre of any responsibility for such delay or failure to receive pre-course learning materials/access or failure of the Awarding Body’s website. In matters pertaining to e-learning, the Delegate is responsible for contacting the host of the relevant e-learning website.

2.13. Pre-course access. The Centre shall strive to ensure that Delegates receive pre-course access to learning materials in a timely manner. Should the Delegate not receive their pre-course learning materials on time, the Delegate shall be responsible for notifying the Centre and taking the necessary steps to rectify the issue.

2.14. Pre-course learning. The Delegate is responsible for completion of all pre-course learning prior to attendance at the face-to-face (F2F) component of the course, in accordance with course regulations. Where a course has a pre-course online component of the course, it is recommended that these are completed at least 2 working days before the F2F in order to allow sufficient time for the course administration team to prepare and set up the course. Failure to complete the pre-course online component may result in the Delegate not being allowed to obtain a F2F completion certificate even if they subsequently complete the online component at a later date. No refunds shall be given if a Delegate fails to complete the pre-course online component in time for the relevant course.

2.15. Short notice applications. Delegates acknowledge and accept that, as pre-course learning materials shall not be issued by the Centre until the application and payment have been fully processed, they will have limited preparation time if they apply for a course at very short notice. The Centre accepts no responsibility for this and any impact such short notice may have on a Delegate’s preparation, performance or course outcome.
 
3. IN-COURSE ISSUES
3.1. Issues impacting on course participation. Delegates are responsible for bringing any issues (that may impact on their ability to take part in the course in the conventional or prescribed manner) to the attention of the Centre administration team and/or Course Director before booking a course placement. If Delegates fail to do so prior to making their booking, and subsequently find that their participation in the course has been adversely impacted upon as a result of such issues, the Centre shall accept no responsibility for such impact and no refunds or transfers shall be issued by the Centre to compensate for such impact.

3.2. Attendance.
3.2.1. Delegates are responsible for attending all sessions during a course in a timely manner, as directed by the course administration or directorial team. Delegates acknowledge and accept that failure to do so on their part may result in an ‘incomplete’ or ‘fail’ course outcome (subject to the relevant course’s regulations). No refunds or transfers shall be possible in such an event. If a Delegate either refuses to or is unable to take part in a teaching session for any reason, this should be brought to the attention of the CD. The CD will try, where possible, to resolve the issue. If, however, this is not possible the Centre may not be able to accept responsibility for the issue or its impact on the Delegate’s course certification/completion. It is thus recommended that Delegates bring such matters to the attention of the course administrator before booking the course as all fees, once paid, are subject to the cancellation policy outlined in this document.

4. POST-COURSE ISSUES
4.1. Post-course placements. Delegates who require a future course placement in order to complete elements of a course (e.g. to undertake a 3rd ALS CAS retest or to attend missed teaching sessions in the case of an ‘incomplete’ APLS course), the responsibility for organising such placements shall lie solely with the Delegate. The Centre reserves the right to verify the original course outcome with the supporting centre where the Delegate undertook their previous course placement before offering the Delegate any placement.

4.2. Certification. In the case of accredited courses, Delegates acknowledge & accept that the Centre is not responsible for issuance of certificates of successful completion, and that this right lies solely with the Awarding Body. Delegates shall be responsible for contacting the Awarding Body for all matters regarding such certificates.

4.3. Instructorship nominations. Any nominations for instructorship shall be undertaken by the faculty in accordance with course regulations. Instructorship nominations are made on an invitation basis only and may not be demanded by Delegates. Delegates shall respect and accept the decision of the teaching faculty in such matters as final.

5. GENERAL ISSUES
5.1. Intellectual Property. All materials obtained by, issued to or accessed by Delegates as a result of their participation in a Centre educational activity (e.g. notes) are for their personal use only and shall at all times remain the sole property of the Centre except where the materials are acknowledged by the Centre to originate from an authorised third party source (e.g. an Awarding Body). Delegates agree not to record, copy, reproduce, cite, distribute, publish, display, modify, create derivate works, transmit, or in any way exploit any such materials without the express written permission of the Centre. Furthermore, Delegates agree to not distribute any part of such materials over any network, including a local area network, sell or offer it for sale, or use such materials to construct any kind of database. Breach of this clause shall automatically invalidate any bookings made by the Delegate and the Delegate shall immediately forfeit any monies paid. Furthermore, breach of this clause may result in prosecution of the Delegate to the full extent of the law.

5.2. Communications. The Centre shall assume no responsibility for failure of arrival of communications that it sends to Delegates, e.g. via e-mail or post, for reasons out-with their control (e.g. Delegate’s e-mail server filters the e-mail out into SPAM and the Delegate is not aware of the e-mail).

5.3. Legal entity. The Centre shall be recognised and accepted by the Delegate as the trading name of Training Consultancy Services Limited, the Parent Body, for the purposes of legal identity and legal rights pertaining to its activities. Training Consultancy Services Limited (TCS) reserves the right to outsource any or all of its operations to third party organisations at its discretion (e.g. WorldPay for handling card payments). In the event of such outsourcing, these Terms and Conditions shall remain valid as if TCS had directly handled those operational matters.

5.4. Force Majeure.
5.4.1. Force Majeure shall be defined as specific events or circumstances where there is no forewarning and is not caused by either the Delegate or the Centre, and is recognised by both parties as such.
5.4.2. In the event of a Force Majeure, both the Delegate and the Centre shall be relieved of their obligations as outlined in this document. Any monies paid by the Delegate to the Centre shall be refunded by the Centre (less any costs incurred by the Centre on behalf of the Delegate, e.g. course manual or accommodation costs etc.) within 12 months of the date of the Delegate’s invoking of this Force Majeure clause. The Centre shall bear no responsibility for any monies lost by the Delegate through any third party (e.g. travel booking).
5.4.3. The following situations outline the circumstances that shall be recognised and accepted by both parties (Delegate and Centre) as a Force Majeure for the purposes of these Booking Terms and Conditions. Either party (Delegate or Centre) may invoke Clause 5.4 of this document by writing to the other party, should any of these situations prevail. However, the notification by either party must be within 7 calendar days of the Force Majeure event and be supported by evidence of the causal link between the Force Majeure and the inability of the claimant party to perform their obligations under these Booking Terms and Conditions.
5.4.3.1. Bereavement. This shall be considered a Force Majeure event if the deceased is a direct, first degree relative of the Delegate (father, mother, brother, sister, son or daughter).
5.4.3.2. Accidents and injuries. This shall be considered a Force Majeure event if the accident or injury has arisen as a result of a third party being at fault. An example would be a car accident where the third party has caused the accident.
5.4.3.3. Public health emergency. This shall be considered a Force Majeure event if the severity is such that the Scottish Government imposes restrictions that either prevent the Centre from running a course or prohibit Delegates from travelling to the Centre to attend a course. As these Booking Terms and Conditions within this document are governed by the Laws of Scotland, any Delegate applying or travelling from an area that is not under the jurisdiction of the Laws of Scotland shall be deemed to be out with the remit of protection conferred by these Booking Terms and Conditions and, as such, the Force Majeure clauses within this document shall not apply to them.
5.4.3.4. Pregnancy. This shall be considered a Force Majeure event if the Delegate has a medical certificate issued by their named doctor (e.g. GP or hospital consultant under whom they were treated) evidencing that the state of pregnancy would have precluded their attendance at the course. In the case of a pregnant Delegate delivering prior to or during a course, this shall also be considered a Force Majeure.
5.4.3.5. Ill health. This shall be considered a Force Majeure event if the Delegate has a medical certificate issued by their named doctor (e.g. GP or hospital consultant under whom they were treated) evidencing that the state of ill health would have precluded their attendance at the course.
5.4.3.6. Withdrawals mid-course. If a Delegate decides to withdraw on the grounds of ill health (in the middle of the live face-to-face component of a course), this shall also be accepted as a Force Majeure if the Delegate is subsequently able to present to the Centre a medical certificate issued by their named doctor (e.g. GP or hospital consultant under whom they were treated) evidencing that the state of ill health would have precluded their attendance at the course. The decision to withdraw is solely the Delegate’s to make. The Centre and the teaching Faculty (including the Course Director) cannot make this decision for the Delegate nor can they accept responsibility for such a decision.
5.4.4. For the avoidance of doubt, the following situations outline circumstances that shall not be recognised as a Force Majeure for the purposes of these Booking Terms and Conditions.
5.4.4.1. Contact cases in regards to transmissible infectious diseases (e.g. COVID-19), unless there are specific public health restrictions in place imposed by the Scottish Government, in regards to that particular infection.
5.4.4.2. The coronavirus pandemic is a known pre-existing event at the time of writing of these Terms and Conditions. It is a reality of life in Scotland (and, indeed, for most parts of the world). Delegates acknowledge and accept that the coronavirus pandemic is therefore no longer considered a Force Majeure as it is a known event prior to booking. By making a booking, therefore, Delegates accept the risks that the coronavirus pandemic may bring to their booking (e.g. if circumstances should change because the Delegate is recalled to their workplace and the Delegate is unable to come to the Centre). The Centre, for its part, can accept no responsibility for any such impact of the coronavirus pandemic, be that a change of circumstances on the part of the Delegate or otherwise. Delegates are therefore responsible for considering very carefully such risks before deciding to book a course placement. If they should book nonetheless, they do so in full acknowledgement of the uncertainty created by the coronavirus pandemic and accept the consequent risks to their booking.

5.5. Complaints and concerns.
5.5.1. Any issues of concern (including complaints) about a course (booking, attendance etc.) shall, in the first instance, be raised by the Delegate in writing to the Centre Administrator. If the matter cannot be resolved to mutual satisfaction, the issue may then be escalated to the Centre Manager.
5.5.2. Any issues of concern (including complaints) about application of course regulations, shall in the first instance be raised by the Delegate in writing to the Course Co-ordinator or Course Administrator. If the matter cannot be resolved by the Course Co-ordinator or Administrator, the issue may be escalated to the Course Director. In such an event, if the Course Director is unable to resolve the concern, the issue may then be escalated to the Centre Manager and (failing that) to the accrediting body. If the accrediting body is unable to resolve the dispute, the matter may be resolved through legal means.
5.5.3. Any issues of concern (including complaints) about the Centre itself shall, in the first instance, be raised by the Delegate in writing to the Centre Manager. If the matter cannot be solved to mutual satisfaction, the issue may then be escalated to the Centre Director. If the Centre Director is unable to resolve the dispute, the matter may be resolved through legal means. In all matters of dispute, the Laws of Scotland shall prevail.